Our Shipping Policy & FAQs
Shipping Method:
All orders are sent via next day delivery with tracking, ensuring your parcel arrives quickly and safely. Orders placed on Friday, Saturday & Sunday will be shipped on the following Monday. Please note that we do not ship on bank holidays.
Delivery Timeframes:
Expect your parcel to arrive within 24 hours after dispatch, excluding weekends and bank holidays. You'll receive a notification with tracking information once your order ships, so you can follow its journey every step of the way.
Shipping Costs:
We charge £4.99 for next day delivery. This covers the cost of the packaging and ensures that your order arrives quickly and safely.
Order Processing:
Please allow 1-2 business days for order processing before your parcel is shipped.
Returns & Refunds:
In the unlikely event that your order arrives damaged or spoiled due to delivery issues, please contact us within 24 hours. We'll gladly arrange for a replacement or issue a full refund.
Contact Information:
For any questions about your order or our shipping policy, please don't hesitate to reach out! You can get in touch via the chat box or by using the contact form via our website.
FAQs:
Q: What happens if I'm not home when my delivery arrives?
A: Our couriers will attempt to redeliver the package on the next working day. If you're still unavailable, they will leave a notification card with instructions on how to collect your parcel from a local pick up point.
Q: Can I track my order?
A: Yes, you'll receive a tracking number via email once your order ships. You can use this number to track your package's progress on the couriers website.
Q: Do you ship internationally?
A: Yes, most of our products can be shipped internationally
