Refund policy

Refund & Returns Policy

At Herb Harmony, we stand by the quality of all our products. While we aim for every customer to be fully satisfied, there are some important conditions regarding returns and refunds due to the nature of our products, particularly those that are perishable or sealed for health and hygiene reasons.

1. When You Can Return a Product

We will accept returns and issue a refund or replacement if:

  • Your product arrives damaged, faulty, or incorrect.

  • You notify us within 48 hours of delivery, providing clear photographic evidence.

2. Products That Cannot Be Returned

  • Perishable items (e.g., sea moss gel) are non-returnable once dispatched, as per Regulation 28(1)(c) of the Consumer Contracts Regulations (2013).

  • Opened or used items (including powders, oils, herbs and capsules) cannot be returned due to health, safety, and hygiene regulations.

  • We cannot accept returns simply due to change of mind or taste preference.

3. Refunds

  • Approved refunds will be issued to your original payment method.

  • Refunds typically take up to 7 business days to process.

  • Shipping costs are non-refundable, unless the issue was caused by us (e.g., faulty or incorrect items).

4. Exchanges

  • We do not offer direct exchanges.

  • If you need a different item, please place a new order.

5. Additional Notes

  • Please check your order details carefully before checkout.

  • If you have questions about a product, contact us before purchase – we’re always happy to help.

6. Contact Us

For refund or return queries, contact:

Email: hello@herbharmony.co.uk